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    • Documentation
      Your first stop where you'll find information on everything from using the site to creating designs.
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    • Get Involved
      The Support Handbook is great for tips, tricks, and advice regarding giving the best support possible.
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    • Welcome to Support
      Our community-based Support Forums are a great place to learn, share, and troubleshoot. Having problem with the site or courses? Let us know here! Please remember to maintain a friendly and welcoming atmosphere for all involved.

      Asking for support

      Before posting, make sure it’s about a Course issue and not just other problems not related to the online school Post your question in the appropriate forum, but don’t worry if you’re unsure about which one to use, we’ll help you regardless, and may even move it to the right forum for you if there’s a better place for it. Feel free to make a new topic, even though your issue might appear similar to other topics, most sites are unique and it’s rarely the same issue. Remember to check the box for receiving email notifications from replies, this way you know when someone has answered your question, or might be requesting more information. If you don’t feel entirely comfortable posting in the international forums, we’ve created a list of localized forums where you may also get help. Once you’ve tried some solutions from someone helping you, it’s always a good idea to return to the topic and let people know what worked and what didn’t work, this can also help others in the future who might be searching having the same question you had.

      Providing support

      Find an area that interests you and look at what topics have gone unanswered. The list of unanswered topics from across the forums is a great starting point if you’re not quite sure where to begin. If a problem interests you, but you don’t already know the answer, view it as a great opportunity to learn along with the user asking, you can share how you research it and help each other learn and grow! Remember to check the box for receiving email notifications when someone posts to a topic you participate in. This way you know if the one seeking help has provided feedback (did the issue get resolved, did something else happen and they have new information and so forth).

      Reporting security vulnerabilities

      It happens that someone discovers a vulnerability on the website it self from time to time. We have a lot of students so it will be very useful to us. If you suspect you may have discovered a security vulnerability, please contact us to report any vulnerability, and please do not post them on public forums.
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